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Opinion & Order that State Alarm's complaint for inadequate service is granted, in part, and denied in part; that Ameri= tech's requests to require State Alarm to establish an es- crow account as to the multiplex accounts and the non- multiplex accounts with Ameritech is denied; that State Alarm is directed to bring its accounts current or enter into payment arrangements within sixty days of this order or Ameritech may pursue available remedies to collect the outstanding balances including, but not limited to, the disconnection of service; that Ameritech conduct or cause to be conducted a complete and comprehensive analysis of the circuits serving State Alarm; that Ameritech shall file a written resport within sixty days from this order, specifi- cally setting forth the results of the investigation; that State Alarm shall file, within thirty days of receipt of the Ameritech report, a written statement indicating whether it is satisfied with the remedial action taken and the results thereof. (42 pgs.) (ISSUED 3/25/99) |
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