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Opinion and order stating Sage cease the use of its collect call policy immediately. Sage may submit a revised tariff, and related collect call notices, for Commission review; that Sage should file its proposed procedure to be used by its repair representatives in diagnosing service problems, as discussed, with the Commission in this docket, and serve a copy on the complainant, within 45 days of the issuance of this order. Upon review of the report, the Commission will determine whether the procedure is sufficient or whether additional action is necessary; that Sage shall work with Commission (SMED) staff to revise its disconnect notice, as discussed; that this complaint is granted in part and denied in par, as discussed. |
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